Privacy Policy

1. Introduction

NTQ Performance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching and performance tracking platform.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and phone number. If you are part of a team, we may also collect your team affiliation and role.

Check-in and Reflection Data

We collect the responses you provide during morning check-ins and night reflections, including wellness ratings, goals, accomplishments, and personal reflections. This data is central to providing our coaching services.

Usage Data

We automatically collect information about how you interact with our platform, including login times, features used, and streak data to help track your progress and engagement.

3. How We Use Your Information

• Providing and improving our coaching and performance tracking services
• Enabling coaches and team directors to support your development
• Generating analytics and insights about your progress
• Sending you notifications and reminders about check-ins
• Processing payments through our payment provider
• Communicating with you about your account and our services

4. Data Sharing

With Coaches and Team Leaders: If you are part of a team, your coaches and directors may have access to your check-in data to provide support and guidance.

Payment Processing: We use Stripe to process payments. Your payment information is handled directly by Stripe and is subject to their privacy policy.

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication practices, and regular security assessments.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Export of your data in a portable format
• Objection to certain processing activities

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies or tracking technologies for marketing purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at ashley@navigatingthroughquicksand.com